In order to enhance the health of our patients, NFP has developed a comprehensive performance improvement plan to deliver the vision of quality of the organization by continuously measuring and improving the processes and outcomes.

What is Quality Care?

At Neighborhood Family Practice (NFP), quality care means delivering the right care, at the right time, to the right patient.

Our commitment to quality is demonstrated through:

  • National Recognition: Accreditation from the Joint Commission and recognition by the National Center for Quality Assurance (NCQA).
  • Federally Qualified Health Center Standards: Rigorous oversight and compliance with FQHC requirements.
  • Governance and Oversight: A dedicated Board of Directors and robust internal Performance Improvement programs ensure continuous evaluation and enhancement of care.
  • Participation in Quality Programs: Active involvement in national and regional quality improvement initiatives.

How Do We Measure Quality Care and Service?

NFP measures quality through patient satisfaction surveys conducted twice a year. These surveys assess key areas such as:

  • Ease of scheduling appointments.
  • Satisfaction with providers and overall care.
  • Helpfulness of receptionists and call center representatives.
  • Clarity of information provided.
  • Assistance with billing questions.
  • Willingness to recommend NFP to others.

This feedback helps us refine our services and maintain the highest standards of care. 

To view information about NFP’s patient demographics and health outcomes reported by HRSA, click the button below (NOTE: NFP is listed on the HRSA site as Neighborhood Health Care, Inc.)

Schedule New Patient Appointment

Call 216.281.0872 to schedule all other appointments.