August 4, 2017

Notice of Potential Privacy Issue

We take our patient’s privacy very seriously, and it is important to us that you are made fully aware of a potential privacy issue.  

Through an internal audit initiated by NFP in June 2017, we have recently become aware that several submissions for Drug Assistance Program prescriptions, potentially using elements of some of your personal information, were falsified by one of our former employees.  The information which was improperly used included names, addresses, dates of birth, social security numbers, medical diagnosis, and prescription name. 
 
At this point, we have not received any indication that the information has been accessed or used for any other purpose other than the former employee’s submission of the forged prescriptions.

Nevertheless, we recommend that you take immediate steps to protect yourself from any potential misuse of your information:

  • Register a fraud alert with the credit bureaus listed here, and order credit reports:
  1. Experian: (888) 397-3742; www.experian.com; P.O. Box 9532, Allen, TX  75013
  2. TransUnion: (800) 680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA  92834-6790
  • Monitor account statements, health plan statements, and credit reports closely.
  • Do not provide any personal information to anyone requesting information from you by telephone or e-mail.  Be wary of scams that may appear to offer protection but are really trying to get personal information from you.  If you have any suspicions about the authenticity of an e-mail or text, do not click the links in it.  Please give NFP a call directly if you are not sure.
  • If you believe any personal information has been compromised, notify law enforcement to assist you.  NFP would be happy to help with any such efforts as well.
  • Review helpful weblinks to learn more about consumer protection related to information compromise, i.e. AHIMA’s Medical Identity Theft Response Checklist for Consumers, http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_039114.pdf.

We are keenly aware of how important your personal information is to you, and apologize for any inconvenience this situation might cause. We are committed to providing quality care, including protecting your personal information, and we want to assure you that we have taken steps to address this situation including immediately terminating the employee and reporting the misconduct to local authorities and the State Pharmacy Board.

In the next few weeks, we will be providing additional training to our staff regarding the confidentiality and security of our patient information.

If you have any questions, please contact 216-281-8945 EXT 205.