In order to enhance the health of our patients, NFP has developed a comprehensive performance improvement plan to deliver the vision of quality of the organization by continuously measuring and improving the processes and outcomes.
What is Quality Care?
Quality Care can be defined in many different ways. At NFP, we believe in providing the right care, at the right time, for the right patient. In addition to the outside Accreditation and Recognition from the Joint Commission and the National Center for Quality Assurance, NFP has rigorous standards because of its designation as a Federally Qualified Health Center (FQHC). NFP has oversight of its patient care and service by its Board of Trustees and internal Performance Improvement programs. NFP also participates in national and regional quality improvement programs – particularly for patients with chronic illness.
Click here to learn about NFP’s chronic disease data reported by the Better Health Partnership. Click here to view information about NFP’s patient demographics and detailed health outcomes reported by the U.S. Department of Health and Human Services’ Health Resources & Services Administration (HRSA).
What are some of the ways that we are measuring quality of care and service?
Patient satisfaction is measured at least twice per year from a large sample of our patients.
The measures include access, overall satisfaction, and friendliness of staff. Other factors include:
- Making an appointment
- Overall NFP satisfaction
- General satisfaction with provider
Neighborhood Family Practice utilizes the following tools and techniques to improve our processes and performance:
- Quality Assessment to help us select indicators that have proven to impact the quality of life of our patients
- PDSA cycle (Plan-Do-Study-Act) for learning and improvement about changes made to our processes
- Quality Dashboards at the organization and provider level to help us track our goals and monitor our progress
- Risk Management Plan that collects data to help us generate improvement