Molly's story

Molly Hileman has been an NFP patient for 34 years. A diabetic, she sees her NFP nurse practitioner regularly to make sure her chronic health condition stays on track. She’s also a regular at the cooking classes that are part of NFPs community wellness programs, where she enjoys learning new ideas for healthy meal preparation. “What I like most about NFP is you’re not walking into a place where you are number,” says Molly. “You’re walking into a place where they know you, they know your name.”

Delicia's story

Delicia Figueroa worries about finances and having enough money to pay for basic necessities. She also worries about her children, her marriage and her future. But one thing she never worries about is receiving high quality health care for herself and her children whenever she needs it.
“When I was a kid, my mom took us to a doctor’s office in our neighborhood. I choose NFP for routine care for my kids and I because it feels like home, they’re more down to earth, and comfortable,” says Delicia. 
Delicia is also grateful to Erick Kaufmann, MD, her NFP physician, because he had educated her on how to make the most of her insurance by focusing on preventive care, and not using an ER or urgent care center like a doctor’s office. “If I’m not sure what the best thing is to do, I call NFP first,” she says.

Refugee Services

Refugees arriving in the United States must undergo an initial health screening within 90 days of their arrival, and NFP began providing these screenings to refugees settling in the greater Cleveland area in 2010. NFP now provides health screenings for more than 95% of new arrivals in Cuyahoga County and is one of five refugee health screening sites in Ohio.

Since 2010, NFP has screened 4,204 refugees representing three continents and more than 18 countries. Following their initial screenings, 85% of refugees continue to use NFP as their primary care provider, making up nearly 20% of NFP’s patient population. In a recent survey, 100% of refugees would recommend their NFP doctor to others in the community and 81% of refugees stated their health has improved since seeing a doctor at NFP.

Behavioral Health

Access to mental health care is a well-documented problem, especially for African American and Hispanic populations. NFP has worked to address this need, treating physical and mental health conditions together, resulting in significantly improved health outcomes. NFP has been providing integrated behavioral health care since 1995. 
NFP uses an evidence-based model and best practice for effective drug and alcohol assessment known as Screening, Brief Intervention, Referral and Treatment (SBIRT) intervention for all established adult patients and for all new women’s health patients.
In 2016, NFP providers completed nearly 10,800 behavioral health appointments, and more than 11,000 NFP patients age 12 and older were screened for depression.

Primary & Preventative Care

NFP provides patients with high quality primary and preventative health care, including treatment of chronic diseases. This is the first of our guiding principles, and our patients' health is our top priority.


Our wellness program offers tools and information to help patients meet their personal health goals and lead healthier lifestyles.

Women's Health/Midwifery Services

NFP nurse midwives care for women of all ages, providing a wide range of women’s health services. For those who are expecting, our midwives partner with them throughout their pregnancy, labor and delivery, and beyond.

2016 Women’s Health Services